Shipment and Return Policy

This placeholder policy describes the general shipment, pickup, return, and exchange terms for Caldo. It is temporary copy for layout review and should be replaced with final legal language before launch.

Orders are prepared after payment has been confirmed. Estimated processing time is up to thirty (30) calendar days, depending on product availability, production schedule, and the handcrafted nature of each piece.

Shipping costs, estimated delivery times, and courier options may vary depending on the destination address. Final shipping rates are confirmed at checkout before payment is completed.

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are not included in the purchase price or shipping cost and are the sole responsibility of the buyer.

Store pickup may be available for selected orders. When pickup is selected, Caldo will contact the customer with confirmation details, available pickup hours, and the pickup address.

Items must be collected by the purchaser or by an authorized person with order confirmation and identification.

Due to the handcrafted nature of our products, and because many of our pieces are one-of-a-kind or made to order, all sales are final. We do not accept returns, exchanges, or order cancellations once an order has been confirmed.

If your order arrives damaged, has a manufacturing defect, or you receive the wrong item, please contact us within forty-eight (48) hours of receiving your order by emailing hello@caldomx.com. We will review your claim and, where appropriate, provide a resolution in accordance with applicable consumer protection laws.

To process your claim, the product must be kept in the same condition in which it was received. We also recommend including photographs of the product, the damage, and the original packaging when contacting us.

If an order arrives damaged, the customer must contact Caldo within forty-eight (48) hours of receiving the order by emailing hello@caldomx.com, and include photographs of the packaging, the product, and the order number.

Caldo will review each claim and determine, as appropriate, whether a replacement, repair, store credit, or refund is applicable.

For shipment or return questions, please contact Caldo at hello@caldomx.com and include your order number along with a brief description of your request.